Our Commitment
At Spicy Bulldog, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns Period
You have 14 days from the date of delivery to return eligible items for a refund or exchange.
Eligible Returns
Items must meet the following conditions:
- Unused and in original condition
- Original packaging intact and undamaged
- All labels, tags, and seals still attached
- Proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used food products
- Items without original packaging
- Products damaged due to misuse or negligence
- Sale or clearance items (unless faulty)
Faulty or Damaged Products
If you receive a faulty or damaged item:
- Contact us within 48 hours of delivery
- Provide your order number and photos of the defect/damage
- We'll arrange a replacement or full refund at no cost to you
We cover return shipping costs for faulty or incorrect items.
How to Return an Item
Step 1: Contact Us Email david@spicybulldog.co.za or WhatsApp +27 83 463 8443 with:
- Your order number
- Reason for return
- Photos (if applicable)
Step 2: Receive Return Authorization We'll provide you with:
- Return authorization number
- Return shipping instructions
- Return address
Step 3: Ship Your Return
- Pack items securely in original packaging
- Include your order number and return authorization
- Ship via a traceable courier service
- You cover return shipping costs (unless the item is faulty or incorrect)
Step 4: Refund Processing Once we receive and inspect your return:
- Approved returns: Refund processed within 5–7 business days
- Refunds issued to original payment method
- You'll receive email confirmation when processed
Exchanges
We don't offer direct exchanges. To exchange an item:
- Return the unwanted item for a refund
- Place a new order for the replacement product
Refund Method
Refunds are issued to the original payment method:
- Credit/Debit Card: 5–10 business days (depending on your bank)
- EFT/Bank Transfer: 3–5 business days
- Store Credit: Available upon request (instant)
Damaged in Transit
If your parcel arrives damaged:
- Do not accept delivery if outer packaging is visibly damaged
- Contact us immediately with photos
- We'll file a claim with The Courier Guy and arrange replacement
Cancellations
Before Dispatch:
- Orders can be cancelled free of charge
- Full refund issued within 3–5 business days
After Dispatch:
- Follow standard return process
- Return shipping costs apply
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account/credit card statement
- Contact your bank or card provider
- If still unresolved, contact us at david@spicybulldog.co.za
Contact Us
For returns or refund queries:
